{"id":2238,"date":"2025-05-07T15:13:12","date_gmt":"2025-05-07T13:13:12","guid":{"rendered":"https:\/\/www.civare-navigation.com\/?page_id=2238"},"modified":"2025-12-10T15:27:11","modified_gmt":"2025-12-10T14:27:11","slug":"presentation-du-club-des-consommateurs-engages","status":"publish","type":"page","link":"https:\/\/www.civare-navigation.com\/index.php\/presentation-du-club-des-consommateurs-engages\/","title":{"rendered":"Pr\u00e9sentation du Club des Consommateurs Engag\u00e9s"},"content":{"rendered":"\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center hide-sm is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"911\" height=\"877\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18.png\" alt=\"\" class=\"wp-image-3376\" srcset=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18.png 911w, https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18-300x289.png 300w, https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18-768x739.png 768w\" sizes=\"auto, (max-width: 911px) 100vw, 911px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div class=\"wp-block-group club-title m-col is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity wp-container-content-2cb1e7d4\"\/>\n\n\n\n<p>Valoriser l\u2019engagement, R\u00e9compenser l\u2019excellence<\/p>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading title-sm-4 club-title-2 has-large-font-size\"><strong>Pr\u00e9sentation du Club des Consommateurs Engag\u00e9s<\/strong><\/h1>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-full show-sm\"><img loading=\"lazy\" decoding=\"async\" width=\"911\" height=\"877\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18.png\" alt=\"\" class=\"wp-image-3376\" srcset=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18.png 911w, https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18-300x289.png 300w, https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-18-768x739.png 768w\" sizes=\"auto, (max-width: 911px) 100vw, 911px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm wp-container-content-c42f3963\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm wp-container-content-737907dd\"><\/div>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-737907dd\"><\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h1 class=\"wp-block-heading\"><strong>Rejoignez une communaut\u00e9 inspirante au c\u0153ur de CIVARE !<\/strong><\/h1>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-f2708022\"><\/div>\n\n\n\n<p>La <strong>Club des Consommateurs Engag\u00e9s (CCE)<\/strong> est une initiative du <strong>CIVARE \u2013 Centre d\u2019Insertion \u00e0 la Vie Active et de R\u00e9\u00e9ducation Entrepreneuriale<\/strong>, con\u00e7ue pour devenir le premier espace national d\u2019expression, d\u2019analyse et de valorisation des v\u00e9cus des consommateurs b\u00e9ninois.<\/p>\n\n\n\n<p>Elle se positionne comme un <strong>instrument citoyen<\/strong>, <strong>\u00e9conomique<\/strong> et <strong>\u00e9ducatif<\/strong>, permettant de recueillir, documenter et diffuser les exp\u00e9riences positives et n\u00e9gatives v\u00e9cues par les consommateurs dans leur interaction avec les entreprises, les services publics, les commer\u00e7ants, les prestataires de services et les marques locales.<\/p>\n\n\n\n<p>La CCE est un <strong>m\u00e9canisme participatif<\/strong>, accessible via WhatsApp au <strong><a href=\"https:\/\/wa.me\/69885537\" target=\"_blank\" rel=\"noopener\">+229 01 69 88 55 37<\/a><\/strong>, et dont les contenus sont ensuite diffus\u00e9s \u00e0 travers les r\u00e9seaux sociaux :<br><strong>Facebook, LinkedIn, YouTube et X (Twitter)<\/strong>.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c42f3963\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:49%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Nos objectifs<\/strong> g\u00e9n\u00e9raux<\/h2>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c42f3963\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offrir un cadre structur\u00e9 aux consommateurs pour exprimer leurs exp\u00e9riences.<\/li>\n\n\n\n<li>Permettre aux entreprises d\u2019am\u00e9liorer la qualit\u00e9 de leurs produits et services gr\u00e2ce aux retours clients.<\/li>\n\n\n\n<li>Promouvoir la confiance entre les consommateurs et les acteurs \u00e9conomiques.<\/li>\n\n\n\n<li>Contribuer \u00e0 l\u2019\u00e9ducation des jeunes et futurs entrepreneurs en mati\u00e8re de relation client et d\u2019exigences du march\u00e9.<\/li>\n\n\n\n<li>Renforcer la comp\u00e9titivit\u00e9 des entreprises locales sur la sc\u00e8ne internationale.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center hide-sm is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:2%\">\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:49%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-medium-font-size\"><strong>Nos objectifs sp\u00e9cifiques<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-ad2f72ca wp-block-group-is-layout-flex\">\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-c42f3963\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Documenter les dysfonctionnements rencontr\u00e9s par les consommateurs afin de pr\u00e9venir les r\u00e9cidives.<\/li>\n\n\n\n<li>Diffuser les bonnes pratiques observ\u00e9es chez certaines entreprises comme mod\u00e8les nationaux.<\/li>\n\n\n\n<li>Encourager les innovations orient\u00e9es satisfaction clients.<\/li>\n\n\n\n<li>Favoriser une culture de transparence, de responsabilit\u00e9 et de service de qualit\u00e9.<\/li>\n\n\n\n<li>Sensibiliser les citoyens \u00e0 leurs droits et devoirs en mati\u00e8re de consommation.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<h1 class=\"wp-block-heading title-sm-4 has-large-font-size\"><strong><strong>TYPES D\u2019INTERVENTIONS DES CONSOMMATEURS<\/strong><\/strong><\/h1>\n\n\n\n<p>La CCE offre trois grandes cat\u00e9gories d\u2019expression :<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Les Plaintes \u2013 M\u00e9saventures Consommateurs<\/strong><\/h2>\n\n\n\n<p>Les consommateurs peuvent signaler toutes situations ayant provoqu\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Frustration<\/strong> (retard, mauvaise gestion, manque de r\u00e9activit\u00e9)<\/li>\n\n\n\n<li><strong>M\u00e9contentement<\/strong> (qualit\u00e9 m\u00e9diocre du service ou du produit)<\/li>\n\n\n\n<li><strong>Malaise<\/strong> (mauvais accueil, non-respect du client)<\/li>\n\n\n\n<li><strong>Peur<\/strong> (ins\u00e9curit\u00e9 dans la prestation ou le commerce)<\/li>\n\n\n\n<li><strong>Discrimination<\/strong> (tribale, religieuse, sociale, de genre, physique)<\/li>\n\n\n\n<li><strong>Risque<\/strong> (produits dangereux, services non s\u00e9curis\u00e9s)<\/li>\n<\/ul>\n\n\n\n<p>Ces plaintes servent \u00e0 alerter, \u00e0 documenter et \u00e0 encourager les entreprises \u00e0 corriger leurs manquements.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center first is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"651\" height=\"656\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-4-1.png\" alt=\"\" class=\"wp-image-2084\" srcset=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-4-1.png 651w, https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-4-1-298x300.png 298w, https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/Group-4-1-150x150.png 150w\" sizes=\"auto, (max-width: 651px) 100vw, 651px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:49%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>2. Les Encouragements \u2013 Bonnes Aventures Consommateurs<\/strong><\/h2>\n\n\n\n<p>Les consommateurs peuvent \u00e9galement valoriser les entreprises qui se distinguent par :<\/p>\n\n\n\n<p><strong>Confiance<\/strong>, <strong>Empathie<\/strong>, <strong>Respect<\/strong>, <strong>Qualit\u00e9 du service<\/strong>, <strong>Valorisation du client<\/strong>, <strong>Sens du professionnalisme<\/strong>, <strong>Fiabilit\u00e9<\/strong>, <strong>Amour du travail bien fait<\/strong> <strong>et Satisfaction totale<\/strong>.<\/p>\n\n\n\n<p>Cela permet de promouvoir les entreprises mod\u00e8les, encourager les bonnes pratiques et inspirer les autres acteurs \u00e9conomiques.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center hide-sm is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:2%\">\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:49%\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>3. Les D\u00e9nonciations et Recommandations<\/strong><\/h2>\n\n\n\n<p>Lorsque <strong>le service ou le produit d\u2019une entreprise devient un probl\u00e8me<\/strong>, la CCE donne la parole aux consommateurs pour :<\/p>\n\n\n\n<p><strong>\u25cf D\u00e9noncer clairement :<\/strong> le produit ou service d\u00e9faillant, les cons\u00e9quences observ\u00e9es, les manquements constat\u00e9s.<\/p>\n\n\n\n<p><strong>\u25cf Recommander des approches de solution :<\/strong> propositions d\u2019am\u00e9lioration, suggestions constructives, attentes du consommateur pour une r\u00e9solution durable<\/p>\n\n\n\n<p>Cette approche donne un caract\u00e8re <strong>participatif<\/strong>, <strong>responsable<\/strong> et <strong>collaboratif<\/strong> \u00e0 la plateforme.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading title-sm-4 has-large-font-size\"><strong><strong>M\u00c9CANISME DE FONCTIONNEMENT<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column hide-sm is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:95%\">\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"147\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/12\/ChatDotsFill.png\" alt=\"\" class=\"wp-image-7062\" style=\"aspect-ratio:1;object-fit:cover;width:80px\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-left\"><strong>Canal principal de r\u00e9ception : WhatsApp<\/strong><\/h2>\n\n\n\n<p>Tous les consommateurs interviennent via le num\u00e9ro officiel : <strong>+229 01 69 88 55 37<\/strong><\/p>\n\n\n\n<p>Ils peuvent envoyer : Notes vocales, Messages \u00e9crits, Vid\u00e9os, Photos, Captures d\u2019\u00e9cran, T\u00e9moignages d\u00e9taill\u00e9s.<\/p>\n\n\n\n<p class=\"has-text-align-left\">Chaque intervention est \u00e9tudi\u00e9e par l\u2019\u00e9quipe du CIVARE avant publication.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-group left-sm is-content-justification-center is-layout-flex wp-container-core-group-is-layout-64b26803 wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"147\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/12\/ShieldFillCheck.png\" alt=\"\" class=\"wp-image-7063\" style=\"aspect-ratio:1;object-fit:cover;width:80px\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-left\"><strong>Traitement et mod\u00e9ration<\/strong><\/h2>\n\n\n\n<p>L\u2019\u00e9quipe du CIVARE effectue :<\/p>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>V\u00e9rification de la pertinence du message<\/li>\n\n\n\n<li>Respect des r\u00e8gles \u00e9thiques et juridiques<\/li>\n\n\n\n<li>Anonymat si demand\u00e9<\/li>\n\n\n\n<li>Classement dans la bonne cat\u00e9gorie<\/li>\n\n\n\n<li>Adaptation pour diffusion professionnelle<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-group left-sm is-content-justification-right is-layout-flex wp-container-core-group-is-layout-977fa2bb wp-block-group-is-layout-flex\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"147\" height=\"147\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/12\/Globe2-3.png\" alt=\"\" class=\"wp-image-7064\" style=\"aspect-ratio:1;object-fit:cover;width:80px\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-left\"><strong>Diffusion sur les plateformes<\/strong><\/h2>\n\n\n\n<p>Les contenus valid\u00e9s sont diffus\u00e9s sur : <strong>Facebook<\/strong>, <strong>LinkedIn<\/strong>, <strong>YouTube<\/strong>, <strong>X (Twitter)<\/strong>.<\/p>\n\n\n\n<p>Objectifs :<\/p>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>Sensibilisation du public<\/li>\n\n\n\n<li>Information des entreprises<\/li>\n\n\n\n<li>Education des jeunes<\/li>\n\n\n\n<li>Documentation des comportements \u00e9conomiques<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading title-sm-4 has-large-font-size\"><strong><strong><strong>IMPACTS ATTENDUS<\/strong><\/strong><\/strong><\/h1>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:49%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-style:normal;font-weight:400\">\n<h2 class=\"wp-block-heading\"><strong>Pour les entreprises<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list pl-2\">\n<li>Am\u00e9lioration continue des produits et services<\/li>\n\n\n\n<li>Correction rapide des erreurs ou insatisfactions<\/li>\n\n\n\n<li>Renforcement de la relation client<\/li>\n\n\n\n<li>Accroissement de la cr\u00e9dibilit\u00e9 et de la notori\u00e9t\u00e9<\/li>\n\n\n\n<li>R\u00e9duction des litiges et tensions<\/li>\n\n\n\n<li>Alignement sur les standards internationaux<\/li>\n<\/ul>\n<\/div>\n<\/blockquote>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-style:normal;font-weight:400\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>Pour les consommateurs<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>Existence d\u2019un espace d\u2019expression libre et s\u00e9curis\u00e9<\/li>\n\n\n\n<li>Am\u00e9lioration globale de l\u2019exp\u00e9rience client<\/li>\n\n\n\n<li>Protection des droits du consommateur<\/li>\n\n\n\n<li>Participation \u00e0 la construction d\u2019un march\u00e9 plus sain<\/li>\n\n\n\n<li>Satisfaction dans la consommation locale<\/li>\n<\/ul>\n<\/div>\n<\/blockquote>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-style:normal;font-weight:400\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>Pour la nation enti\u00e8re<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>Valorisation du made in Benin<\/li>\n\n\n\n<li>Renforcement du patriotisme \u00e9conomique<\/li>\n\n\n\n<li>Am\u00e9lioration du climat socio\u00e9conomique<\/li>\n\n\n\n<li>Promotion d\u2019une \u00e9conomie plus structur\u00e9e et r\u00e9gul\u00e9e<\/li>\n<\/ul>\n<\/div>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:2%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:49%\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-style:normal;font-weight:400\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>Pour les jeunes aspirant entrepreneurs<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>Introduction aux exigences du march\u00e9 r\u00e9el<\/li>\n\n\n\n<li>Compr\u00e9hension des erreurs \u00e0 \u00e9viter<\/li>\n\n\n\n<li>Apprentissage des normes de qualit\u00e9<\/li>\n\n\n\n<li>D\u00e9veloppement d\u2019une culture de service client<\/li>\n\n\n\n<li>Inspiration pour innover et exceller<\/li>\n<\/ul>\n<\/div>\n<\/blockquote>\n\n\n\n<div style=\"height:16px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\" style=\"font-style:normal;font-weight:400\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-8cf370e7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading\"><strong>Pour le march\u00e9 national<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>Produits et services plus comp\u00e9titifs<\/li>\n\n\n\n<li>Renforcement de la confiance dans les marques locales<\/li>\n\n\n\n<li>Culture nationale de qualit\u00e9 et de responsabilit\u00e9<\/li>\n\n\n\n<li>Pr\u00e9paration \u00e0 l\u2019exportation et aux march\u00e9s internationaux<\/li>\n<\/ul>\n<\/div>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>VALEURS FONDATRICES DE LA CCE<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center hide-sm\">Transparence &#8212; \u00c9thique &#8212; Responsabilit\u00e9 citoyenne<\/p>\n\n\n\n<p class=\"has-text-align-center hide-sm\">Construction d\u2019un march\u00e9 sain &#8212; \u00c9ducation \u00e9conomique &#8212; Promotion des bonnes pratiques<\/p>\n\n\n\n<p class=\"has-text-align-center hide-sm\">Satisfaction consommateur &#8212; Justice sociale et \u00e9conomique<\/p>\n\n\n\n<p class=\"has-text-align-center show-sm\">Transparence &#8212; \u00c9thique &#8212; Responsabilit\u00e9 citoyenne &#8212; Construction d\u2019un march\u00e9 sain &#8212; \u00c9ducation \u00e9conomique &#8212; Promotion des bonnes pratiques &#8212; Satisfaction consommateur &#8212; Justice sociale et \u00e9conomique<\/p>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-cover is-light\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f2ede6\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-center title-sm-2 has-large-font-size\"><strong><strong>ENJEUX ET VISION \u00c0 LONG TERME<\/strong><\/strong><\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center\">La CCE ambitionne de devenir :<\/p>\n\n\n\n<ul class=\"wp-block-list pl-2\">\n<li>La plus grande base de donn\u00e9es nationale sur l\u2019exp\u00e9rience client<\/li>\n\n\n\n<li>Un outil d\u2019aide \u00e0 la d\u00e9cision pour les entreprises<\/li>\n\n\n\n<li>Un barom\u00e8tre national de la qualit\u00e9 des services<\/li>\n\n\n\n<li>Un m\u00e9canisme citoyen de r\u00e9gulation \u00e9conomique<\/li>\n\n\n\n<li>Un levier d\u2019am\u00e9lioration continue pour la comp\u00e9titivit\u00e9 nationale<\/li>\n<\/ul>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-f2708022\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">Le CIVARE souhaite faire de la CCE un <strong>observatoire national de l\u2019exp\u00e9rience consommateur<\/strong>, <\/p>\n\n\n\n<p class=\"has-text-align-center\">un mod\u00e8le innovant et duplicable dans toute la sous-r\u00e9gion.<\/p>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-f2708022\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/wa.me\/69885537\" style=\"background-color:#343434\" target=\"_blank\" rel=\"noopener\"><strong><img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" class=\"wp-image-2151\" style=\"width: 16px;\" src=\"https:\/\/www.civare-navigation.com\/wp-content\/uploads\/2025\/05\/call-2.png\" alt=\"\"> \u00a0WhatsApp : +229 0169885537<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer show-sm\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer hide-sm\"><\/div>\n\n\n\n<p class=\"has-text-align-center\">La <strong>Club des Consommateurs Engag\u00e9s (CCE)<\/strong> est bien plus qu\u2019un simple espace d\u2019expression.<br>C\u2019est un <strong>instrument de transformation \u00e9conomique, un outil p\u00e9dagogique, un m\u00e9canisme citoyen, et une initiative structurante<\/strong> pour le march\u00e9 b\u00e9ninois. Gr\u00e2ce \u00e0 elle :<\/p>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-4b2eccd6 wp-block-group-is-layout-flex\">\n<ul class=\"wp-block-list\">\n<li>Les entreprises s\u2019am\u00e9liorent,<\/li>\n\n\n\n<li>Les consommateurs sont respect\u00e9s,<\/li>\n\n\n\n<li>Les jeunes apprennent,<\/li>\n\n\n\n<li>Le pays progresse.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">La CCE participe directement \u00e0 la construction d\u2019une \u00e9conomie nationale plus <strong>juste, comp\u00e9titive, moderne et orient\u00e9e qualit\u00e9<\/strong>.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>CIVARE \u2013 Centre d\u2019Insertion \u00e0 la Vie Active et de R\u00e9\u00e9ducation Entrepreneuriale<\/em><br><em>Agir. Innover. Inspirer.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Valoriser l\u2019engagement, R\u00e9compenser l\u2019excellence Pr\u00e9sentation du Club des Consommateurs Engag\u00e9s Rejoignez une communaut\u00e9 inspirante au c\u0153ur de CIVARE ! La Club des Consommateurs Engag\u00e9s (CCE) est une initiative du CIVARE \u2013 Centre d\u2019Insertion \u00e0 la Vie Active et de R\u00e9\u00e9ducation Entrepreneuriale, con\u00e7ue pour devenir le premier espace national d\u2019expression, d\u2019analyse et de valorisation des v\u00e9cus [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","omw_enable_modal_window":"enable","footnotes":""},"class_list":["post-2238","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/pages\/2238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/comments?post=2238"}],"version-history":[{"count":117,"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/pages\/2238\/revisions"}],"predecessor-version":[{"id":7125,"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/pages\/2238\/revisions\/7125"}],"wp:attachment":[{"href":"https:\/\/www.civare-navigation.com\/index.php\/wp-json\/wp\/v2\/media?parent=2238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}